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24/7 Services Desk
VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages.
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Solution Overview

VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages. Service Desk provides single point of contact (SPOC) for seamless interaction between end-users and the company’s IT branch.

Security Assessment Services

Desktop Support

AV Management

Business Benefits

Active Directory

Patch Management

M365 Administration

Escalation Matrix

Desktop Support

We provide dedicated call hotline and portal access for end-users to report problems and open tickets for assistance. Our Support Engineers happily engage in all requests and commit until issues or requests are completed.

Active Directory

Our team of dependable Support Engineers handles requests related to user creation, modifications and configuration and other related concerns involving Active Directory.

M365 Administration

Our Microsoft Certified Professionals take a very good care of our customer’s Azure and M365 environments. We are expected to resolve issues related to Sharepoint, Teams, and MS Exchange.

AV Management

End-Users need not to worry about compromised workstations. Our service also includes management, configuration, and deployment of Anti-Virus.

Patch Management

Our experienced team deploys security patches after approval by the customer. We only use the most suitable and up-to-date security patches for all workstations.

Escalation Matrix

Escalation Matrix is strictly followed for all requests that require approval and some requests that will need next Level of support which addresses problems as indicated on its tagged priority.

Business Benefits

Position: 24/7 Services Desk

Position: VMware Engineer

Position: Senior Storage & Cloud Data Protection Expert

Position: Data Specialist

Position: Technical Project Manager

Position: Data Privacy Consulting Manager (Arabic-Speaking)

Position: Private Cloud Architect- presales

Position: Guardium Engineer

Position: ArcSight Platform Engineer

Position: Technical Associate Project Manager

Position: AI Engineer (Sales Forecasting)

Position: Junior AI Engineer (Sales Forecasting)

Position: Archer GRC Expert (Arabic Speaker)

Position: Inside Sales Representative

Position: Cyber Security Consultant

Position: DLP Engineer

Position: Senior Network Architect

Position: L1 Desktop Support

Position: Cloud Engineer

Position: Associate Project Manager

Position: Field Engineer L2 (Only Saudi Nationals Can Apply)

Position: Helpdesk Engineer L1 (Only Saudi Nationals Can Apply)

Position: SOC L1/L2

Position: Full Stack Developer

Position: Advisory of Cloud Systems

Position: Business Continuity & Disaster Recovery Specialist

Position: Cloud Network Specialist

Position: Senior Expert of Cloud Systems

Position: Senior Expert of Storage & Cloud Data Protection

Position:

24/7 Services Desk

Position: UI/UX Designer

Scale Your Dreams, Secure Your Data

Reliable Cloud Infrastructure. Infinite Possibilities.