VAPORVM

24/7 Services Desk

VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages.
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Solution Overview

VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages. Service Desk provides single point of contact (SPOC) for seamless interaction between end-users and the company’s IT branch.

Desktop Support

Desktop Support

We provide dedicated call hotline and portal access for end-users to report problems and open tickets for assistance. Our Support Engineers happily engage in all requests and commit until issues or requests are completed.

Active Directory

Active Directory

Our team of dependable Support Engineers handles requests related to user creation, modifications and configuration and other related concerns involving Active Directory.


M365 Administration

M365 Administration

Our Microsoft Certified Professionals take a very good care of our customer’s Azure and M365 environments. We are expected to resolve issues related to Sharepoint, Teams, and MS Exchange.


AV Management

AV Management

End-Users need not to worry about compromised workstations. Our service also includes management, configuration, and deployment of Anti-Virus.


Patch Management

Patch Management

Our experienced team deploys security patches after approval by the customer. We only use the most suitable and up-to-date security patches for all workstations.


Escalation Matrix

Escalation Matrix

Escalation Matrix is strictly followed for all requests that require approval and some requests that will need next Level of support which addresses problems as indicated on its tagged priority.


Business Benefits

  • Reduction in Operating Costs
  • Reduced Downtime
  • Critical Incident Management
  • Reporting in Real Time
  • Greater ROI
  • 24x7 Monitoring

Why VaporVM

VaporVM has experienced certified resources for multiple clouds (Public and private). We provide solutions, optimizations and assessments for Azure, AWS, GCP, IBM, Ali-Cloud and Huawei cloud. For Private cloud we provide services for VMWare, Microsoft, OpenStack and Azure Stack. Multi-cloud and hybrid cloud assessments are also provided by VaporVM. These assessments not only provide the cost and efficiency optimal solution for your current needs but also provides a path for future enhancements.

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