1. Key Responsibilities

·      
Administer and maintain Dynamics 365 Customer
Engagement applications (e.g., Customer Service, Sales, Field Service) and
Dataverse environments, including configuration, security roles, business
units, teams and system settings.

·      
Administer the Power Platform, including Power
Apps, Power Automate, Power Pages, Power BI, Copilot Studio and connectors,
through the Power Platform admin center.

·      
Design and enforce the Power Platform governance
framework, including environment strategy, Data Loss Prevention (DLP) policies,
environment provisioning, and implementation and use of the Power Platform
Center of Excellence (CoE) Starter Kit.

·      
Manage user access, licensing and capacity
(database, file and log storage, API request limits) and optimize license usage
and costs.

·      
Manage solution lifecycle and Application
Lifecycle Management (ALM), including managed and unmanaged solutions,
deployment pipelines across development, test, UAT and production environments,
and source control using Azure DevOps or Power Platform Pipelines.

·      
Plan, test and apply Microsoft release wave
updates and platform changes, assessing their impact on company’s solutions and
coordinating regression testing with business teams.

·      
Monitor system health, performance, integrations
and scheduled processes, and troubleshoot issues with plug-ins, workflows,
Power Automate flows, integrations and data synchronization.

·      
Manage integrations with other company’s and
government systems using Dataverse APIs, Azure services (e.g., Logic Apps,
Service Bus, Azure Functions), custom connectors and the on-premises data
gateway.

·      
Manage data import, export, migration, duplicate
detection, bulk data operations, and backup and restore of environments.

·      
Implement and maintain security controls in line
with company’s information security policies, including Microsoft Entra ID
integration, conditional access, role-based and field-level security, auditing,
data retention and protection of sensitive health data.

·      
Handle incidents, service requests and changes
in line with componay’s IT service management processes, and escalate issues to
Microsoft support and partners where needed, tracking them to resolution.

·      
Support citizen developers and makers through
guidance, standards, reviews of apps and flows before production, and training.

·      
Maintain up-to-date technical documentation,
including environment configurations, security models, integration details,
runbooks and standard operating procedures.

·      
Generate periodic reports on platform usage,
license consumption, capacity, performance, incidents and governance compliance
for management.

·      
Support audits and ensure compliance with
applicable UAE and Dubai Government regulations, including data protection and
healthcare data requirements.

2. Secondary Responsibilities

·      
Support the integration of Company’s Operations
Support Systems (OSS) tools, including IT service management (e.g., ServiceNow,
Jira Service Management, Ivanti), infrastructure and application monitoring
(e.g., Azure Monitor, Mange Engine), event management, CMDB and automation
platforms.

·      
Design, build and maintain integrations using
APIs, webhooks, custom connectors, Power Automate and Azure integration
services to enable automated data exchange, such as ticket creation, status
updates, alert routing and asset or configuration synchronization.

·      
Automate operational workflows between OSS tools
and business applications, such as incident escalation, service request
fulfilment, approvals and notifications, to reduce manual effort and improve
response times.

·      
Build operational dashboards and reports in
Power BI that consolidate data from OSS tools, including incidents, alerts,
availability, capacity and SLA performance.

·      
Monitor the health and reliability of OSS
integrations, troubleshoot failures, and maintain integration documentation,
data mappings and runbooks.

·      
Ensure OSS integrations follow Company’s
security, change management and data protection requirements, including secure
credential management, least-privilege access and auditing.

·      
DevOps Platform setup: set up and manage
the DevOps platform (e.g., Azure DevOps), including organisations, projects,
repositories, boards, artifacts, service connections, build agents and access
permissions.

·      
CI/CD pipelines: design and maintain
automated build-and-deploy pipelines for Dynamics 365, Power Platform and
related Azure components, covering solution export, source control, testing,
approvals and deployment across environments.

·      
Standards: set and enforce DevOps
standards such as branching strategy, pull request and code review rules,
versioning, release management and environment promotion rules.

·      
Security and quality: build security and
quality checks into pipelines, such as the Power Apps solution checker, code
analysis and Azure Key Vault for secrets, and keep deployment audit trails in
line with Company’s change management.

·      
Support: monitor pipeline health, fix
build and deployment failures, and help development teams and partners adopt
DevOps practices.

3. Qualifications and Experience

·      
Bachelor’s degree in Information Technology,
Computer Science or a related field.

·      
[5–7]+ years of experience administering
Microsoft Dynamics 365 (CRM / Customer Engagement) and the Power Platform in an
enterprise environment.

·      
Strong knowledge of Dataverse, including the
data model, security model, business rules, workflows and solution
architecture.

·      
Hands-on experience with Power Apps (canvas and
model-driven), Power Automate, Power Pages and Power BI.

·      
Experience implementing Power Platform
governance, DLP policies, environment strategy and the CoE Starter Kit.

·      
Experience with ALM and DevOps practices,
including Azure DevOps, Power Platform Build Tools, Power Platform CLI and
pipelines.

·      
The ideal candidate will have previous
experience in application development, with a solid understanding of the
software development lifecycle and the ability to extend the platform beyond
low-code where required.

·      
Familiarity with API development and
integration, including RESTful APIs, OAuth 2.0 authentication, JSON, OpenAPI
(Swagger) definitions, custom connectors and Azure API Management, as well as
programming experience in C#/.NET and JavaScript/TypeScript (e.g., plug-ins,
PCF controls, Azure Functions).

·      
Working knowledge of Microsoft Entra ID,
Microsoft 365 administration and Azure integration services.

·      
Familiarity with PowerShell scripting, the
Dataverse Web API, FetchXML and tools such as XrmToolBox.

·      
Experience in healthcare or government
environments is preferred.

4. Preferred Certifications

·      
Microsoft Certified: Power Platform
Administrator (or equivalent Power Platform administration certification)

·      
Microsoft Certified: Power Platform Functional
Consultant Associate (PL-200)

·      
Microsoft Certified: Dynamics 365 Fundamentals
(MB-910 / MB-920)

·      
Microsoft Certified: Power Platform Developer
Associate (PL-400) or Solution Architect Expert (PL-600) (advantageous)

·      
ITIL 4 Foundation (advantageous)

5. Key Competencies

·      
Strong analytical and troubleshooting skills

·      
Governance mindset with attention to security
and compliance

·      
Stakeholder management and ability to translate
business needs into platform solutions

·      
Clear written and verbal communication in
English (Arabic is an advantage)

·      
Ability to coach and support citizen developers
and end users

·      
Commitment to continuous learning as the
Microsoft platform evolves