Position title
Field Engineer L2 (Only Saudi Nationals Can Apply)
Description

Diversity& Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Responsibilities
  • Respond to IT support requests from employees and resolve issues in a timely and efficient manner.
  • Provide technical assistance for hardware, software, and network-related problems.
  • Assist in the setup and configuration of workstations, laptops, and mobile devices.
  • Diagnose and troubleshoot hardware and software issues.
  • Collaborate with other IT team members to resolve complex problems.
  • Escalate issues to higher levels of support when necessary.
  • Perform routine maintenance tasks, including system updates and patches.
  • Monitor system performance and take proactive measures to ensure optimal functioning.
  • Create and maintain documentation for IT processes, procedures, and configurations.
  • Update knowledge base articles to facilitate efficient issue resolution.
  • Conduct training sessions to educate employees on IT best practices.
  • Provide guidance on the use of various software applications and tools.
  • Experience in Active Directory:
    • Create Accounts
    • Create Groups
    • Create Service Accounts
    • Reset password
    • Unlock users
    • Add members to group
    • Remove member from group
    • Create GPO
    • Create OU
  • Experience in Exchange:
    • Create Accounts
    • Create Groups
    • Create Service Accounts
    • Increase Email Size
    • Archive
    • Online Archive
  • Experience in  MDM Service and troubleshooting .
  • Experience for BMC Remedy system  ticketing .
  • Experience in  windows 10 & windows 11 troubleshooting .
  • Experience for WebEx  :
    • Create Account
    • Troubleshooting .
  • Experience for MS teams:
    • Create Account
    • Troubleshooting
  • Experience for Call Manager:
    • Create Profile with Extension
    • Activate Cisco Jaber
    • Create Reports
  • Experience for MS Products for example ( Office 2021 , office 2019 , …etc)  troubleshooting .
  • Experience for Share folder:
    • Create folders .
    • Apply Permission ( read ,write , modify  , …etc. )
  • Experience for Acrobat Products ( admin Console ) :
    • Manage Accounts permissions
  • Experience for Nexthink ( proactive procedures  , Provide reports , create dashboards )
  • Experience for Mange Engine  Desktop Central ( patch management , Create Scripts)
Requirements:
  • Proven experience as an IT Technical Support specialist or similar role.
  • Strong knowledge of hardware, software, and network troubleshooting.
  • Familiarity with Windows and/or macOS operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
  • Understanding of ITIL framework and IT service management concepts.
  • Bachelor’s degree in IT or related domain, 2 years as an experience in same field, English writing and speaking is mandatory.
Employment Type
Full-time
Job Location
Saudi Arabia
Date posted
November 23, 2023
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