Position title
Field Engineer L2 (Only Saudi Nationals Can Apply)
Responsibilities
- Respond to IT support requests from employees and resolve issues in a timely and efficient manner.
- Provide technical assistance for hardware, software, and network-related problems.
- Assist in the setup and configuration of workstations, laptops, and mobile devices.
- Diagnose and troubleshoot hardware and software issues.
- Collaborate with other IT team members to resolve complex problems.
- Escalate issues to higher levels of support when necessary.
- Perform routine maintenance tasks, including system updates and patches.
- Monitor system performance and take proactive measures to ensure optimal functioning.
- Create and maintain documentation for IT processes, procedures, and configurations.
- Update knowledge base articles to facilitate efficient issue resolution.
- Conduct training sessions to educate employees on IT best practices.
- Provide guidance on the use of various software applications and tools.
- Experience in Active Directory:
- Create Accounts
- Create Groups
- Create Service Accounts
- Reset password
- Unlock users
- Add members to group
- Remove member from group
- Create GPO
- Create OU
- Experience in Exchange:
- Create Accounts
- Create Groups
- Create Service Accounts
- Increase Email Size
- Archive
- Online Archive
- Experience in MDM Service and troubleshooting .
- Experience for BMC Remedy system ticketing .
- Experience in windows 10 & windows 11 troubleshooting .
- Experience for WebEx :
- Create Account
- Troubleshooting .
- Experience for MS teams:
- Create Account
- Troubleshooting
- Experience for Call Manager:
- Create Profile with Extension
- Activate Cisco Jaber
- Create Reports
- Experience for MS Products for example ( Office 2021 , office 2019 , …etc) troubleshooting .
- Experience for Share folder:
- Create folders .
- Apply Permission ( read ,write , modify , …etc. )
- Experience for Acrobat Products ( admin Console ) :
- Manage Accounts permissions
- Experience for Nexthink ( proactive procedures , Provide reports , create dashboards )
- Experience for Mange Engine Desktop Central ( patch management , Create Scripts)
Requirements:
- Proven experience as an IT Technical Support specialist or similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Familiarity with Windows and/or macOS operating systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
- Understanding of ITIL framework and IT service management concepts.
- Bachelor’s degree in IT or related domain, 2 years as an experience in same field, English writing and speaking is mandatory.
Hiring organization
Employment Type
Full-time
Job Location
Saudi Arabia
Date posted
November 23, 2023
