- Industry: Private Cloud Provider
- Service Line: Managed Services
- Geography: UAE
An established private cloud service provider in the UAE had an urgent requirement. They were pursuing a big opportunity and needed an IT Help Desk Services. To help them win the deal and after learning about VaporVM’s Next-Gen Network Operations Center, they partnered with VaporVM to support their bid.
For service providers, offering a stellar service package to clients is very crucial. Not only does it help them give a seamless and wholesome experience but can also provide them an upselling opportunity and boos their profit margins.
This is why a Tech Service Provider in the UAE offering their own private cloud as a service within MENA Region leveraged a partnership with VaporVM to help them win their bid.
They lack the manpower to accommodate requests related to IT Helpdesk concerns and will need to setup IT Helpdesk at the soonest possible time for them to close a deal for one of their clients.
After receiving knowledge exchange sessions to understand the client’s environment and workflow, VaporVM’s IT Helpdesk must be setup and ready for operation within 2 weeks following the deal win.
The VaporVM Next-Gen NOC team must handle tickets, account creation, password reset, exchange administration, patch deployment and so much more.
VaporVM’s Next-Gen NOC needs to be equipped with the necessary tools to provide a complete service inclusive of helpdesk hotline, ticketing tool and remote troubleshooting.
VaporVM has a Next-Gen NOC Team which has the capability of assisting end-users with their IT concerns. Our partner acquired VaporVM’s service to provide IT Helpdesk services to their customer.
Since then, VaporVM has been representing our partner in handling tickets from one of their biggest clients’ end-users. Our team works on requests such as account creation, password reset, exchange administration, patch deployment and all helpdesk tasks.
Through the collaboration, our partner won the deal with one of their biggest customers. VaporVM’s ability to handle ticket requests, vigilant upkeep, and the constant monitoring of their client’s technology assets from end-users allows them to focus more on managing their client’s infrastructure whilst providing them bigger opportunity to grow and scale.