• Industry: Software / App
  • Service Line: Data Analytics
  • Geography: Pakistan

The end-user experience is one of the most critical drivers for business success. The load speed, response time, service availability, all of these affects how end-users judge your product and brand. Bad or slow performance of an application leads to an instant loss of potential revenue. A SaaS company based in Pakistan partnered with VaporVM in fixing latency issues and unresponsive web portal severely affecting their user-experience. Through the partnership, the client has improved their user-experience and increases revenue.

Business Challenges

When users have a bad experience with your app or website, they are more likely to abandon it in favor of something better. Instant loss of revenue is imminent if your in-app purchases, consumption of services, or other revenue-generating method doesn’t meet the expectation that users have for it. 

A Pakistan-based SaaS company was generating 1000+ daily requests. During peak times, the system faced latency issues and the web portal became unresponsive, which was severely degrading the user experience. Faced with the prospect of losing customers due to a bad user experience, they have reached out to VaporVM’s Next-Gen Data Analytics team to provide a solution.

Client Requirements

The client needed a Data Analytics Solution to optimize the queries and create indexes in the AWS RDS Database.

Solution

Once the business requirement was understood, the VaporVM Next-Gen Data Analytics team quickly got to work. They optimized the queries and created indexes in the AWS RDS DB. Finally, using their deep expertise in data analytics using AWS, the team decided to segregate between transactions and reporting and thus created a stand-alone cloud-based data warehouse for reporting. This solution guaranteed optimal application performance.

Value Created

Using VaporVM’s deep expertise in Next-Gen Data Analytics we helped our client overcome a critical challenge.  Our solution ensured optimal application performance at the back end and a smooth experience for the client user base. Through the partnership, the client has improved their userexperience and increased revenue.