Do you feel that you’re IT support or your MSP ensures that your system operates smoothly and reliably 24 hours a day? When companies expand, so do their technological requirements. Partnering with the right Managed Services Provider will help growing companies save time and reduce cost. Managed Services allow you to supplement your existing IT personnel and infrastructure by collaborating with a dedicated IT firm to manage your network, servers, devices, and other technology requirements.
Use these questions below to determine if the service you need is available and to help you decide whether it is time to switch providers.
Here Are Some Things to Consider
Follow and reply by a simple yes or no to the questions below.
1. Do you feel as if your IT support or MSP is well communicated?
The key component of a good managed services provider is good communication. It may be time to move to someone else if you don’t feel heard by your MSP or your IT man.
2. Do you get redundant backups?
How many times do you experience a redundant backup of your network? Every week? Every day? A good MSP could help to determine what is best for your business, and several companies require different backup times.
3. As you grow, can you maintain your current IT?
One of the advantages of a good MSP is that it can adjust its services as you grow. What you have to do now is not what you need later as a company with 50, as a business with 10 computers. Since MSP has access to the most important tools in the industry, they can keep up with you easily.
4. Do you monitor your current IT network 24×7?
The 24-hour daily access is another good thing about an MSP through internal IT support. Your IT person is going home at 5, but behind the scenes, an MSP always works. MSP has tools in place to inform you and the support team if there is a major problem that needs to be resolved immediately. At 3 AM, too.
5. Do you get what you paid for?
There’s no doubt that IT support is expensive. You should consider network support as an investment, regardless of whether you pay the wages for internal IT support and whether you pay a monthly MSP fee (hint: it is likely to cost around the same price). So, at a decent price, do you get a good service? Otherwise, look elsewhere. But watch out! The cheapest option can result in the worst service. In this industry, you get what you pay for.
6. How does your business continuity plan look like?
Do you have a continuity plan for your business? Your MSP or IT support should ensure that in case of a catastrophe such as data loss due to employee mistakes or natural disasters, your business is fully prepared.
7. When it comes to Internet security, are you up-to-date with the government’s compliance requirements?
You should be aware of any government conformities that apply to you when working with sensitive data. HIPAA is the largest and most famous of them. To ensure the safety of your information you must comply with the rules, the right Managed Service Provider can partner with you.
8. Do you have a documentation for network evaluation and security audit?
You should be sent a network evaluation and security audit before you sign up as a Client when working with an MSP (hint: if it doesn’t go the other way round! You don’t know what you do.) You should keep this documentation and update it regularly.
9. Does your IT Support have the up-to-date industry certifications?
In a fast-moving industry like technology support, it is extremely important to remain educated. Are the software and hardware of your internal IT support team up-to-date or are they certified? If not, you either want to pay for the classes and certifications for your IT support or you want to switch to an MSP that will take your job more seriously.
10. Are you bound by a long-term agreement?
This probably doesn’t apply when working with an internal IT team. It is nevertheless the time to think about switching if you are stuck in a contract with an MSP. The Managed Services Providers know that all that is required for your loyalty is their reliability and great service.
11. Is your IT support aimed at understanding your unique requirements for business technology?
Each company is different, and each company has technical problems that are unique. Therefore, it is so important to communicate. There will be a good MSP with you to talk about the issues that you and your business have specifically. They will then develop a plan to solve these problems and make sure that you are informed at each process.
How many NOs are there?
Ask yourself, are there too many? A managed services provider can add tremendous value to your company and increase your bottom line, whether it’s productivity by saving time, saving money on issues before they happen, or preventing expensive disasters and repairs. Finding a true partner to look after your technology needs would assist your company in reaching new heights.
Ask VaporVM for a consultation if you’re thinking about hiring a managed service provider. We’ll assess your current IT infrastructure and suggest a service plan that will keep your technology running smoothly without disrupting your workflow or output.